jaya 877's Privacy Policy

1 Introduction and Scope

jaya 877 places the highest importance on its users' privacy. This Privacy Policy clearly describes what information is collected, how it is processed, and what rights you have over your data.

This policy applies to jaya 877's website, mobile application, and all services connected to the platform. By creating an account or using the platform, you are considered to have accepted all the terms of this policy. Alongside this policy, we also recommend reading our Terms and Conditions page, as both documents together form the legal basis of the relationship between you and us.

2 What Information We Collect

jaya 877 collects user information in two main ways — what you provide voluntarily, and what is collected automatically while you use the platform.

2.1 Information You Provide

When registering and managing your account, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID (NID) or passport number — for identity verification
• bKash, Nagad, Rocket or bank account details — for processing transactions
• Mailing address
• Messages and requests sent to customer support

2.2 Automatically Collected Information

While browsing or using the platform, the following information may be recorded automatically:

• IP address and device identification details
• Browser type, operating system and screen resolution
• Session duration, browsing activity and pages visited
• Login times, deposit and withdrawal history, betting activity
• Information collected through cookies and similar tracking technologies

2.3 Information from Third Parties

Where necessary for identity verification or fraud prevention, jaya 877 may receive relevant information from third-party verification service providers. Only the minimum required information is used in such cases.

3 Purpose of Data Use

Collected information is used only for the specific purposes listed below:

• Account registration, identity verification and secure login
• Processing deposit and withdrawal transactions
• Managing gaming activity and providing bonuses and promotions
• Sending account notifications, transaction confirmations and security alerts
• Diagnosing technical issues and improving platform performance
• Preventing fraud, manipulation and unauthorised access
• Applying responsible gaming policies and identifying problematic usage patterns
• Running customer support services effectively
• Complying with applicable laws and regulations

jaya 877 never sells your information to third parties for unsolicited advertising purposes.

4 Data Sharing and Disclosure

Your information may be shared with specific third parties only in the limited circumstances described below. It is not disclosed beyond these cases.

4.1 Service Provider Partners

Necessary information may be shared with specialised service providers for payment processing (bKash, Nagad, Rocket and bank transfers), identity verification and technical infrastructure management. These partners are contractually bound to maintain confidentiality.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or to comply with applicable law.

4.3 Fraud Prevention

If there is a suspicion of fraud, money laundering or other unlawful activity, relevant information may be shared with investigating authorities.

4.4 Business Restructuring

In the event of a business change such as a company merger or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.

5 Data Security Measures

jaya 877 applies both technical and organisational security measures to protect your information.

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Two-factor verification (OTP) is available for account access
• Automated monitoring is active on the platform to detect unauthorised access
• Staff receive regular training on privacy and data security
• Industry-standard PCI DSS compliance is followed for payment data protection

While jaya 877 takes every reasonable security measure, it is not possible to guarantee complete freedom from risk in an internet-based service. Users are therefore also responsible for keeping their own passwords confidential.

6 Cookies and Tracking Technologies

jaya 877 uses cookies to improve platform functionality and the user experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

Used primarily for functional purposes such as maintaining login sessions, security verification and saving form data. The platform cannot function properly without these.

6.2 Analytical Cookies

Used to understand which pages are visited most, how long users stay and where issues occur. This information is analysed in aggregate — individual users are not identified.

6.3 Cookie Controls

You can reject or delete cookies from your browser settings. However, disabling non-essential cookies may cause some features to stop working correctly.

7 Data Retention Period

jaya 877 retains your information only for as long as necessary.

• Active account information is retained until the account is closed
• Transaction and financial records are kept for a specific period as required by applicable legal obligations
• Customer support communications are retained for as long as they remain relevant
• Even after an account is closed, some information may need to be retained for fraud prevention or legal reasons

Once the need has passed, information is securely deleted or anonymised.

8 Your Data Rights

As a user of the jaya 877 platform, you have the following rights over your personal information:

8.1 Right to Access

You may request a copy of the information stored in your account at any time.

8.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request that it be corrected.

8.3 Right to Request Deletion

You may request that your information be deleted where there is no legal or contractual obligation to retain it. If some information must be kept after account closure for legal reasons, you will be informed.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may request to stop receiving them at any time.

To exercise any of the above rights, contact our customer support via 24/7 live chat or email. We provide support in both Bengali and English. If you have any concerns about responsible gaming, you can view our Responsible Gaming Guide.

9 Protection of Minors

All services on jaya 877 are intended only for individuals aged 21 or above. Information from minors (under 21) is not knowingly collected.

Age is verified at the time of account registration. If we are informed that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

10 Third-Party Links and Services

The jaya 877 platform may include links to third-party services such as payment gateways and gaming software providers. These service providers have their own privacy policies and their data processing is not under jaya 877's control.

It is recommended that you read the privacy policy of any third-party service or platform before using it. jaya 877 is not responsible for how third parties use your information.

11 Policy Changes and Updates

jaya 877 reserves the right to review and update this privacy policy from time to time. Such changes may occur due to changes in services, the addition of new technologies, or legal obligations.

Where significant changes are made, a notification may be sent to your registered email or account. Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

For more information about jaya 877, you can visit our About Us page.

12 Contact and Complaints

If you have any questions, concerns or requests regarding this privacy policy, please contact us. jaya 877's customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.